Service Cloud

Why Salesforce Service Cloud?Salesforce Service Cloud is a Customer Relationship Management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals. Service Cloud allows users to automate service processes, streamline workflows and find key articles, topics and experts to support the agent. The purpose is to foster One-to-One marketing relationships with every customer, across multiple channels and on any device. The service cloud-based service software empowers agents with the tools they need to provide world-class service with a 360-degree view of the customer- all from one console.From Live Chat to a shared knowledge base, Service Cloud Lightning makes it possible for you to close cases faster, provide smarter self-service, personalize customer care, and deliver support everywhere. Increase agent productivity and customer loyalty by delivering answers at lightning speed. Tailor customer's service experience using Case histories, personal preferences and even their channels of choice from popular social media hubs and text messaging to your own app to keep customers connected and your business growing.This part of Salesforce platform is focused on providing support and help to the customers. This helps in retaining the customers, increasing their satisfaction and loyalty. Its uniqueness lies in providing faster service compared to traditional methods, giving individual attention to each customer needs and taking a proactive approach to customer issues. That ultimately enhances the customer’s experience hence loyalty which in turn creates a good impact on sales.We provide complete solution for Salesforce Service Cloud. Either if you want to implement Salesforce Service Cloud from scratch or want Support on existing product then Dizaart Systems is the best option because our team provide solution by taking care of our clients satisfaction and product quality.Key Features of Service Cloud:    Their are so many features of Salesforce Service Cloud and some of them are as below which we have already implemented for our clients:Web-To-CaseCase MergingEmail-To-CaseCase ManagementCase History trackingMulti Channel SupportCase File management Milestone ManagementMacros ImplementationClassic & Lightning View   Reports and DashboardsLightning Service console.Service Cloud CommunitiesSocial Media Customer ServiceAccount & Contact ManagementKnowledge base ImplementationLive Chat Agent for Interacting with customers in real time etc

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